Introduction

At ItsInvoice, we are committed to providing high-quality services to our users. This Refund and Return Policy outlines the terms and conditions for requesting refunds and cancellations. Please read this policy carefully to understand your rights and obligations.

Eligibility for Refunds

We offer refunds under the following circumstances:

    1. Technical Issues: If you experience significant technical issues with our platform that we are unable to resolve within a reasonable timeframe.
    2. Service Not Rendered: If the service you paid for was not delivered as promised due to an error on our part.
    3. Duplicate Charges: If you were mistakenly charged more than once for the same service.

Non-Refundable Circumstances

Refunds will not be issued for:

  1. Change of mind after service activation.
  2. Failure to use the platform during the subscription period.
  3. Issues caused by user negligence, such as incorrect account setup or providing inaccurate information.

Refund Request Process

To request a refund:

  1. Contact our support team at info@itsinvoice.com within 7 days of the issue occurring.
  2. Provide your account details, proof of payment, and a detailed explanation of the issue.
  3. Our team will review your request and respond within 3-5 business days.

Returns and Cancellations

  • Subscription Cancellation: You may cancel your subscription at any time. However, no refunds will be issued for the remaining period of an active subscription.
  • Prepaid Services: Payments made for prepaid services are non-refundable unless stated otherwise in this policy.

Resolution and Timeline

Approved refunds will be processed within 10-15 business days and credited back to the original payment method.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date.

If you have questions about this policy, please reach out to us at info@itsinvoice.com.